Alex Jenkins
AlexJenkins.tech
IT Consultant

My IT Experience Within Dubai's IT Industry

IT Manger thats worked with companies across a wide breadth of industry sectors across the UK, UAE, MENA, and South Africa. Passionate about solving desktop and server technology issues within service-critical environments, rapidly, effectively, and professionally, to deliver optimum levels of service to end users. Expertise extends from an in-depth understanding of rontline hardware and software issues to leading both first, second, and third-line teams in the UAE and UK to improveperformance, group cohesion, and customer satisfaction.

Alex Jenkins
2016 - Now
Bird & Bird (MEA), LLP, Dubai, UAE as IT Manager
IT Manager with an integral role in global communication unification projects and IT integration for the UAE. Managed the IT needs for the Dubai and Abu Dhabi offices and successfully relocated the IT infrastructure and IT services to the new Dubai office without any business disruptions. Became an integral part of the region’s IT team. Worked closely with the UK IT team and the UAE’s Chief Operating Officer to implement a robust resilience and business continuity IT environment in the UAE resulting in IT hardware, software, and infrastructure being tested as ISO 127001 compliant. Led review of the mobile communication packages to secure the best rates and data bundles for lawyers in the UAE resulting in both cost savings and efficiency, as well as an enhanced user experience. Review of existing IT hardware and IT suppliers. Rolled out standardised IT hardware to all users on a phased approach. Secured the best possible price and services from IT suppliers. Reduced annual IT expenditures, enhanced the experience of users, and minimised IT issues Created an onboarding checklist for new users and worked with HR to develop IT induction processes and procedures. New users now receive consistent information, and have access to the right hardware, software, and drives to streamline work processes. Upgraded the servers and other hardware to future proof the IT infrastructure and hardware with robust IT contingencies inplace. Provided proactive IT support for UAE users to swiftly and accurately resolve any issues arising relating to desk phones, mobile devices, IT hardware (Desktops/laptops), and/or software. Managed the UAE helpdesk and the first line IT support to maintain high-quality service delivery and contact with second and third-line support as necessary
2016 - Now
2015 - 2016
Uniteam Medical Assistance, LLC, Dubai, UAE as IT Manager
2015 – 2016 –– Uniteam Medical Assistance, LLC, Dubai, UAE IT Manager IT manager tasked to design and implement an in-house IT function and design structure for organisational IT architecture. Responsibilities included defining IT service, developing service level agreements with clients in the region. Primary objectives included overseeing optimal functioning within desktop, server, LAN / WAN, IT security, telecommunications systems, and corporate website. Provided the highest levels of IT service to ensure computer systems preformed at their highest levels to propel organisational growth. • Presided over and maintained operations and ensure data up-time as well as managing the centre, the network, and the end- user systems. • Developed and actively manage the help desk to provide timely support when applicable. • Supervised enterprise resource planning to efficiently initiate and implement new IT technologies. • Consulted with vendors to develop and implement proposals based on business needs • Created, modified, and updated internal IT processes to provide exceptional technical support, and advice
2015 - 2016
2014 - 2015
Computer Services LLC, Dubai, UAE as IT Manager and IT Services Desk Leader
Organisational leader tasked with overseeing the management of both first and second-line support teams. Ensured successful operations of fully responsive and robust services to provide proactive support to the growing client base. • Managed the highly skilled IT Support technicians to ensure quality service corporate clients and their individual IT infrastructural requirements. Frequent field work to ensure teams were efficiently operating to provide swift IT support. • Managed corporate clients' services through the provisioning of equipment, and implementation and optimisation of their software infrastructure. • Implemented a hands-on approach to achieve profitable dividends over the year. Led an enviable service record to increase client referrals concomitantly in the UAE, and the wider MENA region.
2014 - 2015
2012 - 2014
Clyde and Co. – Dubai, UAE as IT Service-Desk Team-Leader (MENA)
Managed all corporate IT services in the MENA region. Provided an IT team of nine professional engineers and technicians to resolve all their IT issues within their budget parameters. Faced various challenges ranging from social unrest in Libya to adapting to various working practices and vendors across the GCC. • Managed internal team to keep regional offices up-to-speed on updates and problem-solving, while successfully setting up new offices and internal functions in record time. • Implemented internal changes to increase company productivity by over 20%. • Managed the career development and performance management programmes, both of which added significant organisational val
2012 - 2014
2010 - 2012
Kelway LLC (MENA), Dubai, UAE as IT Support Engineer
Employed as IT support engineer for several the company's UAE legal clients, to include Pinsent Masons, KL Gates, and King and Spalding. Provided onsite IT support for organisational international clients, all of which have an international footprint, and over fifty users on each of their sites
2010 - 2012
2007 - 2009
Virgin Media Ltd, Hook, Hampshire, UK, UAE, as Deployment Coordinator and Desktop Support Analyst (Contractor)
Contracted to develop a new domain management system, and manage a team of twelve engineers to migrate over two thousand users from NTL\Telewest to the new domain based at Virgin Media’s Head office in Hook. Users included all Virgin senior management personnel as well as thirteen business departments. Ensured the deployment was executed quickly and efficiently within the time and budgetary constraints.
2007 - 2009
2006 - 2007
Aspire Defence (Carillion PLC), UK, as Deployment Engineer (2nd and 3rd Line) – Contractor
At Aspire, an international Defence contractor, I was contracted to deploy my team to complete the upgrade of over 160,000 users onto one platform. Using the full range of my technical know-how, I was able to introduce a working Windows XP platform for 9,000 users over 67 sites within the time specified. The entire operation required the configuring of both desktops and laptops as well as the company’s Blackberry facility.
2006 - 2007
2006
Panacea Services State Street Bank, UK, as Desktop Analyst – (Contractor)
As a contractor for Panacea, I developed and implemented a full-system changeover to a Windows network over a period of just over three months. The project was highly successful with levels of connectivity that meant efficiency was considerably higher than it had been on the old multisystem platform.
2006
2000 - 2006
TJ Research Associates Ltd Pharmaceuticals, UK, as Admin and IT and Telecoms Coordinator
Working for six years at TJ Research I implemented new systems that ran on Windows Oss that included a Blackberry email system across various sites and on laptops and desktops.
2000 - 2006

If you are interested in my services or you need any help?

My main obsession is solving desktop and server technology issues within service-critical environments, rapidly, efficiently, and professionally.